Setup Support Policy

Our Commitment to Your Success

NS Market sells first-party digital software products, including web apps, templates, and developer utilities. Because all products are delivered as downloadable source code with an activated license key, we do not offer monetary refunds after purchase.

Instead, we go further: we provide hands-on setup and installation support to ensure your product is fully installed, configured, and running on your server.

What Setup Support Includes

• Server requirements check (PHP version, extensions, MySQL setup)
• File upload and directory permission guidance
• Database configuration and migration assistance
• Environment (.env) configuration help
• License activation walkthrough
• Initial admin account setup
• Troubleshooting installation errors specific to our products

How to Request Setup Support

After purchase, open a support ticket from your customer portal or email support@neticsoul.com with:

• Your order number
• Your server details (hosting panel, PHP version)
• A description of the issue or setup step you need help with

We respond within 24–48 hours on business days.

Support Duration

Every purchase includes 6 months of setup and technical support. Extended support can be purchased from your customer portal at any time.

When a Refund May Be Considered

In rare cases, a refund may be considered only if:

• The product has a critical defect that prevents installation and our team is unable to resolve it within 7 business days
• The purchase was made in error and the license key has not been used or activated
• The request is submitted within 7 days of purchase

Refund requests after 7 days, after license activation, or for change-of-mind reasons are not eligible.

Contact Us

Questions about this policy? Contact us and we will respond within 1 business day.